WIPRO IS HIRING | SYSTEM ENGINEER | BSc / BCA / BE / BTech / ME / MTech / MCA / MSc

 

Job Description

 

·                  This position is in Wipro Insights/Knowledge team. It provides high quality, impactful and analytical deliverables on assigned projects that enable Wipro practitioners build client relationships, win pursuits and strengthen the brand and reputation of Wipro’s BFSI vertical(Banking / Securities & Capital Markets / Insurance) in the market.

·                  Thought provoking analysis and understanding of the specific vertical (or topic of the assigned project, as applicable), with responsibility for the execution of initiatives based on a good knowledge of the domain's/topic’s dynamics and drivers.

·                  Supporting engagement with stakeholders and internal customers to provide a clear perspective on the business issues, challenges and opportunities available to them in the market, through impactful research and analysis on the implications of those trends for Wipro and its clients.

Qualifications required

 

BSc / BCA / BE / BTech / ME / MTech / MCA / MSc

Skills required

 

·                  Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.

·                  Technical Knowledge in Troubleshooting Base Operating system issues and eager to learn New Technologies.

·                  He/she should possess strong organizational and time-management skills and have the ability to multi-task.

 

Behavioural Skills:

 

·                  Effective Communication

·                  Collaborative Working

·                  Problem Solving

·                  Learning Agility

Roles and Responsibilities

 

·                  Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support

·                  Answer incoming calls and respond to customer’s emails intimely manner.

·                  Manage and resolve customer complaints.

·                  Identify and escalate issues to supervisors as and when needed.

·                  Provide product and service information to customers.

·                  Research required information using available resources and Offer Solution to customers.

·                  Research, identify, and resolve customer complaints using applicable software.

·                  Route calls and tickets to appropriate resources and Domains who can best support he user,

·                  Document all call information according to standard operating procedures.

·                  Recognize, document, and alert the management team of trends in customer calls.

·                  Create SOPs for new Issues and resolution given.

·                  Complete call logs and reports.

Apply Link : Click Here